Returns & Exchanges

At JVL Jewelry, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a 30-day return policy for items in their original, unworn condition.

1

Initiate Your Request

Log into your account or visit our online returns portal with your order number and email address to start the process.

2

Print Your Label

Once your return is approved, you will receive a pre-paid shipping label via email to ensure a secure and tracked delivery back to our studio.

3

Pack with Care

Place the jewelry in its original designer box and use a padded envelope to prevent damage during transit; please include a copy of your packing slip.

4

Receive Your Refund

After our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing